My role
UX Research Lead, UX & Process Design Lead, AI Integration Designer, UAT Testing Coordinator
Scope
Enterprise-wide implementation affecting all IBM Consulting globally
Duration
Jan 2024-Present
Collaborating teams
IBM Consulting, CIO-Process team, CIO-Platform team
Tools
User interviews, Figma (design and prototyping), Blueworks Live, Mural, Jira
Platform
Web
IBM consultants were struggling with a fragmented contract management process that required navigating across five or more disconnected tools to initiate, author, approve, and register client contracts. This disjointed experience resulted in:
Excessive time spent switching between systems
Manual data re-entry leading to errors and inconsistencies
Lengthy approval cycles and limited visibility into contract status
Knowledge silos that prevented effective collaboration
How might we reimagine the entire contract authoring ecosystem, creating a unified, intelligent solution that would enhance productivity and efficiency while maintaining compliance with IBM’s legal requirements?
Integrated legacy tools into one intuitive platform
Projected saving for IBM
Reduction in creation and approval cycle of a contract
Impressive NPS score from early users
