My role
UX Researcher , UX Designer, Process Designer, Workshop Facilitator
Scope
All IBM Accountants
Duration
Jan 2021-Dec 2023
Stakeholder
IBM’s VP of Finance & Operations
Tools
User interviews, Figma (design and prototyping), Mural, Jira
Platform
Web
IBM’s Global Ledger User Interface (GLUI) is a critical application serving as the single-entry point to IBM’s worldwide accounting activities and the sole repository for consolidation journals and backup documentation. However, the legacy application was designed more than 10 years ago and suffered from significant usability issues:
Complex, outdated interface with confusing navigation and actions
Inefficient workflows requiring excessive manual data entry (30+ minutes per journal entry)
Time-consuming error correction cycles stretching up to 4 workdays
Complicated modals with nested information architecture
Our challenge was to completely redesign this critical finance application to increase speed and accuracy and create a scalable platform aligned with IBM’s strategic move to iERP while maintaining all necessary business functionality.
Time saved in journal processing
Reduction in journal rejection due to inline validations
Faster page load time
User goal completion rate.
IBM award for achieving the highest NPS score and task completion rate across IBM CIO applications up to that point